We want our clients to have all their questions answered. If you have one, you might find the answer here in our frequently asked questions area. If not, please don’t hesitate to contact us.
- Do you charge tax?
Yes, we are required to charge HST.
- Are you insured?
YES! Happy Faces is fully insured and update to date.
Here is a copy of our general certificate for your reference.
Custom certificates: some cases are required, if you need one please allow one week.
Include the following info:
Name of company and person with contact # requesting it
Event name, date and location
- How many kids can you serve per hour?
Based on an estimated averages, one artist.
Face Painting: 12 full faces in an hour (taking 5 minutes each) or 20 half faces in an hour (taking 3 minutes each).
Balloon Twisting: 20 balloon creations in an hour (taking 3 minutes each).
Glitter Tattoos : 20 per hour, can last up to 5 days.
Henna: 6 per hour for intricate designs.
Caricature: 12 per hour for single subjects- groups require more time.
Note: May vary slightly with each artist.
- How long do the glitter tattoos last for? What about Henna tattoos?
Glitter tattoos can last up to five days, while Henna can last 1-3 weeks!
- How do I remove the face paint and glitter tattoos?
The paints we use can be removed easily with mild soap and warm water, plus it doesn’t stain clothes!
Glitter tattoos can be removed with rubbing alcohol or oil.
- What happens if I need to cancel?
We understand plans change and weather can be unpredictable. If you need to make a cancellation and you contact us far in advance, there is no charge!
The following are our cancellation rates:
1 week notice- 30% pay is required
72 hours notice- 50% pay is required
48 hours notice- 75% pay is required
24 hours or less notice- 100% pay is required
- Do you travel to areas outside of Toronto?
We will travel to certain areas depending on availibility. An added travel fee would be required for our artists to compensate for travel time and gas. Please let us know more and we will let you know if we can swing it!
- Do you require a deposit?
No, we do not require any deposits as we trust our clients.
- How early do the artists come?
Our artists only need a few minutes to get ready.
They will arrive 10-15 minutes prior to the start time for birthday parties and smaller events.
For larger and longer events, you can request that our artists arrive 30 minutes prior to start time.
PLEASE NOTE: Requests for artist to arrive over 30 minutes before the start time will require an extra charge.
- What do the artists require for set up?
Each face painting and glitter tattoo artist needs:
-a small table or table surface (kitchen, dining, picnic tables are fine)
Balloon twisters don’t need any set up; they have it covered!
- Are the products you use safe for children?
We take great care in finding and using products that are safe for children.
The face paints we use are high quality professional brands: Paradise by Mehron and Wolfe FX. They are antibacterial dry cakes that activate when adding water. We use water-based paints because they are washable and are safe to use on children.
All of our glitter products are made in Canada, meaning that they are safe and have been standardized by strict regulations; this is especially important with the metal used in the glitter. Our supplier has confirmed that their products are 100% safe.
Qualatex Balloons is the brand professionals choose over any other brand. The stand for quality we value and are good for the environment because they are biodegradable too!
All of our other products are chosen with the utmost care for the safety of the children. If you need more information, just let us know.
- Have any of your clients had a skin reaction to any of the products you use?
In our 10+ years, we have had only a few skin outbreaks. The main reasons for this are:
1. The child had a sensitivity or allergy to pigments or some other ingredient in our paints. Most children know they have a problem with products and once they tell us we’ll do a test on the arm first before painting the face.
2. The child might have a sunscreen or creme already on the face which may not mix well with another product.
- When and how do I pay?
You can pay a few different ways depending on your preference.
Private parties must pay at least one day before the event.
-Credit Card (accepted on invoice) or E-transfer sent prior to your event
-Cheques payable to Happy Faces Inc.– mailed prior to your event
NOTE: Our artists cannot accept payments on the day of the party and we prefer that they do not handle the payments so they can stay focused on what they do best.
Corporate Events or Parties:
We accept all payment methods listed above and we appreciate 30 day terms.
- What kind of face paints do you use?
All of our face painting artists use professional quality, antibacterial, water-soluble cake makeup, brushes and glitter!
We only use the best quality products. Our main face paint brand is Mehron-Paradise Paints. They take great care in formulating a paint that both artists and clients love.
Paradise is a Glycerine based paint. Glycerine based paints are typically creamier and excellent for blending with a sponge. In our 5 years of using it, we have NEVER had a complaint. Paradise is all natural; it’s palm oil free, FDA approved, hypoallergenic, antibacterial and it smells like a tropical paradise!
We use Wolfe FX black and white cake makeup for a sharp lines and accents. This is a well known and respected brand from Europe that has been around for a long time. These paints are FDA approved, hypo-allergic and anti-bacterial.
- Do you have experience with small children?
No need to worry about your little ones! Happy Faces Artists have many years of experience with children of all ages.
Some little ones may be nervous with strangers, so we usually paint their arm or hand rather than their face. This always delights the child because they can watch the magic happen and see the beautiful end result!
2 years and under it is not recommended.