We want our clients to have all their questions answered. If you have one, you might find the answer here in our frequently asked questions area. If not, please don’t hesitate to contact us.
- What happens with my event if I have to cancel or if it rains
We understand plans change and weather can be unpredictable.
We hope all goes as planned but when it can’t then we understand. Our artists do too and many times have taken your booking instead of another one so if you give us lots of notice there is no charge. If not we need to compensate them for the loss of work since we assign our bookings one week in advance so its unlikely that we will be able to reassign them.
The following are our cancellation rates:
one week 30% is required
72 hours 50% is required
48 hours 75% is required
24 hours or less 100% pay is required
- Do you travel to outside areas
We do not travel to many areas outside of Toronto because of travel time involved. We will consider it if the job is 2 or more hours. Please let us know more and we will let you know if we can swing it.
- Is there tax on top of it
We are required to charge HST, so yes tax is on top of it.
- Do you require a deposit
We trust you and as you trust us with your children and attendees so we don’t take deposits.
The only exception is with large events that are more than 2 months out we need to secure many artists well ahead of time.
- How early do the artists come.
They need very little set up so it only takes a few minutes to get ready.
Birthday Parties and smaller events they will arrive 10-15minutes prior to the start time.
For larger and longer events, you can request that our artists arrive 1/2hr prior to start time.
PLEASE NOTE: Requests for over a 1/2 hour before the start time will be an extra charge.
- What do the artists require for set up.
Each Face Painting and Glitter tattoo artist need:
-a small table or table surface (kitchen, dining, picnic tables are fine)
Balloon twisters don’t need any set up, they have it covered.
- What are your other products and are they safe
We take great care to find and use products that are only safe to use on children.
The Face Paints we use are high quality professional brands, Paradise by Mehron & Wolfe FX. They are dry cakes, add water to activate. They are water based paints so they are washable and are safe to use on children.
All of our Glitter products are made in Canada – not in a factory overseas with low regulations. This is especially important with metal used for glitter – our supplier wanted to take no chance of anything harmful. We pay extra, but its worth so we can all sleep at night knowing are products are 100% safe.
Qualatex Balloons is the brand professionals choose over than any other brand. The stand for quality we value.
All of our other products are chosen with the utmost care for the safety of children. If you need more information just let us know.
- Have you had any skin rashes
In our 6 years, we have had a few skin outbreaks. The main reasons for this are:
1. the child had a sensitivity or allergy to pigments or some other ingredient in our paints. Most children know they have a problem with products and once they tell us we’ll do a test on the arm first before painting the face.
2. the child might have a sunscreen or creme already on the face which may not mix well with another product.
3. We used a lower quality paint that we no longer use for this reason. We learned you get what you pay for and we don’t spare the expense to keep clients happy.
- I only have 8 kids, can I book for a shorter time?
Sorry, we have a minimum charge of $150. This is to be fair to our artists, we must take into consideration their travel time to and from the party which is the same for a one hour party or less. We like to have happy artists and this makes them happy:)
- When do I pay and how do I pay?
You can pay a few different ways depending on your preference.
Private parties can pay before or on the day of the event.
Credit Card (accepted on invoice) or E-transfer sent prior to your event
Cheques payable to Happy Faces Inc.– mailed prior to your event
NOTE: our artists cannot accept payment on the day of the party so not to impose or interrupt you on your busy day. Also, these are artists who we prefer not handle the payments and stay focused on what they do best.
Corporate Events or Parties:
We accept all the above payments and will accept payment after the event and really appreciate 30 day terms, if possible.
- What kinds of Face paints do you use
All of our face painting artists use professional quality, water-soluble cake makeup, brushes and glitter!
We only use that best quality products. Our main face paint brand is Mehron-Paradise Paints. Jinny took great care to formulate a paint that both artist and clients would love. Face paint artists from all over the world rant and rave about the great performance of this product.
Paradise is a glycerine based paint. Glycerine based paints are typically creamier and excellent for blending with a sponge. In our 5 years of using it, we have NEVER had a complaint. Paradise is all natural; it’s palm oil free, FDA approved, hypo-allergic, anti-bacterial and it smells like heavenly coconuts (although there are none in it for allergy reasons).
We use Wolfe FX black and white cake makeup for a sharp lines and accents. This is a well known and respected brand from Europe that has been around for a long time. These paints are FDA approved, hypo-allergic and anti-bacterial.
- Do you have experience with small children
Yes! No need to worry about your little ones:) Happy Faces has over 6 years experience with children of all ages. With really little ones (under 2 years of age), we know that they may be nervous with strangers, so we advise instead of painting the face that we paint the arm or hand. Who wants a total stranger coming towards your face with what looks like a sharp object? This always delights the child because they can see the creation and it puts them at ease.
- I have more than 15 kids! How long do I book and how much will it be
No problem, we are happy to accommodate any number! A birthday with 20 kids or more would be best to book 1.5hrs while 25 kids we recommend booking the artist for 2hrs. Over that we might suggest 2 artists or more. Please contact us for rates, we can make suggestions for your personal situation.